Box
Description/Action
Defect ID
(Sales Order Detail view only)
Automatically displays the next available ID when the defect is created.
Project
The project the defect is associated with. Click theellipsis button and select an item from the list.
Version Found
Select the version of the product or project in which the defect was found. Click the ellipsis button and select an item from the list.
Target Version
Select the version in which the defect is expected to be resolved. Click the ellipsis button and select an item from the list.
Current Progress
Select a progress option for the defect, such as Pending or Not Found. Click the ellipsis button and select an item from the list.
Fixed in Version
Select the appropriate version if the defect has been fixed.
Area/Category/Issue
These three fields briefly describe the nature of the problem being reported. Click one of the Find buttons next to each box, select the appropriate items from the lists, and then click OK.
The Category items listed depend on the option you selected for Area and the Issue items available depend on the option you selected for Category.
Subject
(Insert Defect only)
Enter a brief description of the defect.
(Insert Defect only)
Enter the detailed description of the problem.
(Insert Defect only)
Enter the steps taken to resolve the defect.
Status
The default status is Open. To edit, click the ellipsis button and select an item from the list.
Source
The source of how the defect information was received, such as Ticket or Recall. To edit, click the ellipsis button and select an item from the list.
Type
Select the type of defect. Click the ellipsis button and select an item from the list.
Priority
Priority determines the order in which defects are addressed and the resources allocated to resolving problems. Defects with a high priority are usually handled first. Click the ellipsis button and select an item from the list.
Severity
Assign a severity level to the defect by selecting an item from the list. Click theellipsis button and select an item from the list.
Frequency
Select a frequency from the pick list provided.
Submit for SpeedSearch
Select this check box if you want the defect information
to be available in searches by other users.
Depending on how your administrator has configured SpeedSearch, selecting
this option may automatically allow the information to be available for
searches or the information may need to be Approved for SpeedSearch by
another user.
Approved for SpeedSearch
Select this check box to approve a defect that has been submitted to SpeedSearch. This option is available if your administrator has designated you as someone who can approve defects for SpeedSearch.
Public Access
This box appears if your administrator has given you permission to approve SpeedSearch submissions. Select one of the following:
- 5-internal - Defects are included in SpeedSearch indexes that only internal users can access.
- 1-Customer - Defects are included in SpeedSearch indexes that both internal users and customers using Web Customer Portal can access.
Assigned To
The system inserts the user name based on the Auto Assignment settings for the Area item selected. To assign another user, click the Find button, find the appropriate user, and then click OK.
Phone
This field is populated with the assigned to user's phone number.
Assigned Date
The date and time when the defect was assigned to the currently assigned user. To change the Assigned Date, click the Calendar/Time button, select the date, and then click OK.
Owner
User or team of users with access rights to the defect. Use the lookup to select a user or team.