Use the Defect Task information boxes to add details for a new activity and to edit an existing activity.
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It is very important that you select accurate dates and times in both the Received Date and Completed Date boxes. The dates in these boxes are used to calculate the fees charged against the customer's account according to the Rate Type selected for the activity. |
The following table describes the default information boxes.
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Box |
Description/Action |
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Activity |
To edit, click the ellipsis button and select an item from the list. Click OK. |
|
User |
Displays the name of the user assigned to the task. Click the Find button to select another user. |
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Rate Type |
Displays the name of the user assigned to the task. Click the Find button to select another rate type. |
|
Received Date |
The date and time when the activity was added to the defect. Click the Calendar/Time button, select the date, and then click OK. |
|
Completed Date |
The date and time when the activity was completed. Click the Calendar/Time button, select the date, and then click OK. |
|
Time Units |
Displays the time units to charge against the customer's contract. |
|
Elapsed Hours |
The number of minutes that passed between the Received Date and the Completed Date. |
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Activity Rate |
The price that the customer is being charged based on the Rate Type. |
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Total Fee |
The total charges for this activity record. The amount is automatically calculated based on the Elapsed Hours and the Rate Type. |
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Comments |
Type the information in the Comments box. |
