Box
Description/Action
Return ID
Automatically displays the next available Return ID. You cannot change the ID. Not available when adding a return.
Ticket ID
Displays the ID of the ticket from which this return was generated. Click the Find button and edit using the lookup.
Account
Displays the account associated with the ticket.
Contact
Displays the name of the Contact from which this Return was generated. Click the Find button and edit using the lookup.
Reason
Type the reason why the item is being returned.
Customer PO
Type the purchase order number for the return.
Status
Displays the status of the return. For example, Open, Closed, Pending, or In Process.
Type
Return type assigned to the return.
Priority
Priority assigned to the return.
Expected by
Date by which the product is expected to be returned. To edit, click the Calendar/Time button, select the date, and then click OK.
Assigned To
The user assigned to the return. Click the Find button and edit using the lookup.
Created By
Displays the user who created the return and the date and time it was created.
Closed By
Displays the user who closed the return. Click the Find button and edit using the lookup.
The date and time it was closed. To edit, click the Calendar/Time button, select the date, and then click OK.