Box
Description/Action
Received Product
The product returned by the customer. Click the Find button and edit using the lookup.
Product SKU
The Stock Keeping Unit (SKU) for the returned product.
Serial Number
Displays the serial number for the returned product.
Return Existing
Indicates whether the product being shipped back out to the customer is the same as the product the customer returned.
Product
The product returned by the customer. Click the Find button and edit using the lookup.
Product SKU
The Stock Keeping Unit (SKU) for the product being shipped.
Serial Number
Enter the serial number for the product being shipped if product is not the same as the product returned.
Shipped
Once the assest has been shipped to the customer, you can select the Shipped check-box.
Shipped Date
The date that the new or replacement product was shipped to the customer. To edit, click the Calendar/Time button, select the date, and then click OK.
