Tickets are records of customer inquiries or complaints. They can contain virtually all information necessary to report, investigate, and close an inquiry or problem. You can insert new tickets for an account or contact, track your time spent resolving issues for a ticket against a contract by using the Punch In/Punch Out button record calendar and other activities for a ticket, and search for existing tickets using the Lookup. In addition, you can use SpeedSearch to search for existing problems and their resolutions that may apply to the ticket's issue.
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